Welcome to Flowers Greenford. These Terms & Conditions govern the online sale, delivery, and associated services offered by Flowers Greenford through our e-commerce platform. Please read these terms carefully before placing your order. By accessing our website and purchasing goods and services from us, you indicate your acceptance of these Terms & Conditions in full. These Terms & Conditions are applicable to all customers in Greenford and its surrounding areas using our online flower delivery service.
By placing an order with Flowers Greenford, you confirm that you are at least 18 years of age and authorised to use the payment method provided. Our online flower delivery service is provided exclusively to individuals and entities residing or operating in Greenford and the surrounding areas.
When you wish to order flowers or related products from Flowers Greenford, you may do so through our website. The following steps describe our order process:
All orders are subject to product availability. In the event of supply difficulties, seasonal availability constraints, or unforeseen issues, we reserve the right to substitute items for those of equal or greater value and quality after notifying you.
Flowers Greenford accepts multiple payments methods for online flower delivery, which may include debit or credit cards, and other reputable electronic payment services or wallets. Payment must be made in full at the point of order, and your order will not be processed or dispatched until payment has cleared.
All prices displayed on our website are in Pounds Sterling (£) and include applicable VAT unless otherwise stated. Delivery charges, where applicable, will be clearly indicated and must be paid at the time of order. We take all reasonable precautions to ensure your transaction is secure but cannot guarantee total security against unauthorised third-party access.
Our online flower delivery service covers Greenford and the surrounding areas as specified in our delivery information. Deliveries are made according to the delivery slot chosen during the order process. Whilst we aim to fulfil all deliveries on the requested dates and within the specified timeframes, exact delivery times cannot be guaranteed due to traffic, weather, or other unforeseen circumstances.
It is the customer’s responsibility to provide an accurate, complete delivery address and contact details. Delivery will be made to the address as stated in your order. If the recipient is unavailable at the time of delivery, we may leave the goods with a neighbour or in a safe location as per your instructions when possible. Where this is not feasible, the delivery will be attempted at a later time, or the goods will be returned to us and a redelivery charge may apply.
Upon delivery, risk passes to the customer. Please inspect the products immediately upon receipt and notify us of any damage or shortfall within 24 hours.
Should you wish to change or cancel your order, you must notify Flowers Greenford as soon as possible. Orders can be cancelled or amended up to 24 hours prior to the scheduled delivery date, unless the order contains bespoke, perishable, or specially-ordered items for which cancellations may not be possible after the preparation process has begun.
For cancellations or changes made outside this window, or after preparation has commenced, we reserve the right to charge the full value of the order. Refunds for cancelled orders within the allowable timeframe will be processed within a reasonable period but may take up to 7 working days to appear in your account, depending on your payment provider.
All efforts are made to ensure that the displayed products match those delivered. However, flowers are natural products and subject to seasonal availability. We reserve the right to substitute products when necessary with ones of equal or greater value and similar style to ensure you receive fresh and timely deliveries. Substitutions will be informed to you whenever possible but may be made without notice where time is of the essence. No compensation will be offered for substitutions made under these terms unless the replacement item is of lesser value, in which case a refund for the difference will be issued.
Due to the perishable nature of flowers and plants, we do not generally offer returns or exchanges. If you are dissatisfied with the quality or condition of your order on arrival, please contact us within 24 hours of delivery. Upon review, if the product is deemed not up to our usual high standards, we may offer a partial or full refund, replacement, or other suitable remedy at our discretion. Clear photographic evidence may be required to facilitate your claim.
Refunds will be issued only to the original payment method used for the purchase. No refunds will be processed after 7 days from delivery unless required by law.
From time to time, Flowers Greenford may offer special promotions, discounts, or coupon codes. These are subject to specific terms, are non-transferable, and may not be combined with any other offers or applied retrospectively. We reserve the right to withdraw or invalidate promotional offers at any time without prior notice.
The content displayed on our website, including images, logos, designs, and text, is the property of Flowers Greenford and may not be copied, reproduced, or used without express written permission.
Flowers Greenford will not be liable for any damages or loss arising from non-performance or delayed performance of our obligations due to events beyond our reasonable control, including but not limited to natural disasters, actions of third parties, or failures of the postal or delivery services.
Our liability for loss or damage under these Terms & Conditions is strictly limited to the total price of your order. This limitation does not apply to liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any matter for which it would be unlawful for us to exclude or limit liability.
By purchasing from us, you agree to indemnify Flowers Greenford and its employees from and against any claims, losses, liability, and expenses resulting directly or indirectly from your breach of these Terms & Conditions.
Your personal information is collected and processed in accordance with our Privacy Policy and all applicable UK data protection legislation. We are committed to safeguarding your privacy and will not share your data with third parties except as necessary to complete your order or when required by law.
Flowers Greenford reserves the right to update or amend these Terms & Conditions at any time. Any changes will be posted on our website and become effective immediately upon posting. It is your responsibility to check our Terms & Conditions for updates prior to completing an order.
These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. All parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found by a court to be invalid, unlawful, or unenforceable, such provision will to that extent be deemed severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law. No failure or delay by Flowers Greenford to exercise any right or remedy provided under these Terms shall constitute a waiver of that right or remedy.
These Terms & Conditions apply to all orders placed by customers in Greenford and the surrounding areas. They constitute the entire agreement between you and Flowers Greenford with regard to online flower ordering and delivery services.
If you have any questions about these Terms & Conditions or require assistance regarding your order, please use the contact methods provided on our website. Our customer service team is available to assist with all queries related to our online flower delivery service in Greenford and surrounding locations.
Thank you for choosing Flowers Greenford for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Greenford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Greenford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
